01 / Understand
Start with the right questions
Explore the context, listen to people, and make assumptions visible before choosing a direction.
Methods
How I approach the work: understand the context, make something tangible, learn from it, and keep refining.
Ways of working
02 / Make
Think through prototypes
Use sketches and working models to test ideas. Make the smallest useful thing that helps the team learn.
03 / Refine
Pay attention to the details
Bring the structure, language, and interactions together. Keep improving through observation and feedback.